Frequently Asked Questions

Our Frequently Asked Questions page aims to answer general questions you may have about Fly Corporate. if you are unable to find an answer to your question please email and we will respond to you on the next business day.

There are 3 ways to make a reservation with Fly Corporate. You can call our Call Centre on 1300 851 269 (+61 2 6123 1999), you can book online at our Website, or you can contact your local travel agent.

The Fly Corporate Call Center is open:

  • 8:00 a.m. to 6:00 p.m. on Mondays through Fridays;
  • 8:00 12:30 p.m. on Saturdays;
  • 1:30 p.m. to 6:00 p.m. on Sundays;
  • 1:30 p.m. to 6:00 p.m. on holidays; and
  • all times are NSW local time.

Yes, you can change some items online, some items can only be done over the phone. To learn more click the “Manage Flights” tab on the main booking page at our Website. Then enter your first and last name and your booking number to access your booking and make changes.

Please call us on 1300 851 269 and one of our agents will be pleased to assist you.

Yes, your agency may contact us directly by phone to book your flights or through our website.

No. You will need to contact the other airline directly to make a booking with them.

You can book as many seats as are available on that flight up to a maximum of 7 passengers. However, for groups of 8 or more people, we recommend you contact our Group Travel team for special group pricing.

Our pricing is based on availability and time. As seats are limited, the further you book in advance, the more likely it is that you will receive the lowest fare.

Children aged between 2 to 11 years on the date of their return flight or single flight (if traveling one way) can travel at 75% of the adult fare, plus any airport taxes. The child discount does not apply to our lowest price category Web Sale fare or for Unaccompanied Minors and is only available for bookings made directly via the Fly Corporate website or through an Authorised Agent.

There are higher, unrestricted fares listed for those passengers who need the flexibility to make changes, as well as lower fares that have restrictions.

Seats are sold on a first-come, first-served basis. The lowest fare or seat sale fare may already be sold out. Also please note that some special fares are for certain days, flights, travel periods or may require return travel or a Saturday night stay. Please check that your requested travel dates match the requirements.

Our reservation system works on real time and the availability may have changed between when you first checked and when you actually confirmed the seat with your payment. Seats are constantly being sold so availability is constantly changing.

When booking online, you must pay by credit card at time of booking in order to confirm and complete the booking. Likewise, If you contact our Call Centre, you will be requested to provide a credit card at time of booking.

Fly Corporate accepts the following major credit cards: Mastercard, Visa, Diners and American Express.

Yes. Information you exchange with us online is treated very securely. Our data centers are firewall protected and we use industry standard encryption software that protects your information as it is sent between your browser and our system.

Fly Corporate uses a paperless reservation system. This means you do not require a paper ticket for your flight. All you need for check-in is your reservation number and a piece of photo ID. You will receive a electronic copy of your itinerary as a receipt of purchase and it is recommended you carry this when travelling. You do not require this in a paper (hard copy) format for check-in.

Please contact Fly Corporate Call centre to make use an existing credit towards payment for a new reservation.

You have one year from the date of original booking to use existing credits.

Please refer to our Travel Information section for information on Cabin and Checked baggage allowances.

Yes, please refer to our Checked Baggage section for information.

Yes, your personal information is kept confidential and secure. Fly Corporate is committed to protecting your privacy. Please view our Privacy Policy.

For complete information on Fly Corporate’s fleet, please visit Our Fleet page.

You can view our current schedules by visiting our Destinations and Schedules page.

You can view our current destinations by visiting our Destinations and Schedules page.

For complete information visit our Check-In Options / Locations page.