Check-In Options / Locations

At The Airport

You may choose to check in for your flight with us at the Airport. You are required to Check-In at the airport in person if you are:

  • a Codeshare Passenger;
  • an unaccompanied minor;
  • a Passenger travelling with an infant; or
  • a Passenger with special need requirements.

In order to Check-In at the airport, please proceed to the Check-In counter identified for your departure location:

Airport Check-In Location
Armidale Main Terminal*
Biloela (Thangool) Main terminal*
Brisbane Ground floor, centre of domestic terminal*
Coffs Harbour Main Terminal*
Moree Main Terminal*
Narrabri Main Terminal*
Orange Main Terminal*
Tamworth Main Terminal*

* Check-In cannot be completed at Check-in Self-Service Kiosk Machines.

In order to complete your Check-In, you must present satisfactory photographic identification at the Check-In counter. The following are the only acceptable forms of photographic identification:

  • current and valid national passport; or
  • motor vehicle driver’s licence issued under a law of the Commonwealth of Australia or an Australian State or Territory; or
  • a document that identifies you and is issued by:
    • The Commonwealth of Australia; or
    • an Australian State or Territory; or
    • an authority of the Commonwealth of Australia or an Australian State or Territory; or
    • an Aviation security identification card issued by an aircraft or airport Operator.

If you are unable to produce satisfactory photographic identification at the Check-In counter, your Check-In may be refused.

Web Check-In

You may use our Web Check-In facility if your original booking was made with us or through an Authorised Agent. The following Passengers cannot use our Web Check-In facility and are asked to proceed to Check-In at the airport location outlined above:

  • a Codeshare Passenger;
  • an unaccompanied minor;
  • a Passenger travelling with an infant; or
  • a Passenger with special need requirements.

Web Check-In opens 24 hours prior to your scheduled flight departure time and can be completed up until 30 minutes before your scheduled flight departure time. If you are travelling with:

  • Checked Baggage – you will need to bring your bags to the airport Check-In Counter (outlined above at least 30 minutes before your schedule flight departure time).
  • Cabin Baggage – you must ensure your Baggage complies with our Cabin Baggage allowances and weight and maximum dimension conditions otherwise you may be asked to Check-In your Cabin Baggage.

If you are Checking-In via our Web Check-In facility, you may still be asked to produce satisfactory photographic identification to confirm your identity prior to being allowed to board your flight. The following are the only acceptable forms of photographic identification:

  • current and valid national passport; or
  • motor vehicle driver’s licence issued under a law of the Commonwealth of Australia or an Australian State or Territory; or
  • a document that identifies you and is issued by:
    • The Commonwealth of Australia; or
    • an Australian State or Territory; or
    • an authority of the Commonwealth of Australia or an Australian State or Territory; or
    • an Aviation security identification card issued by an aircraft or airport Operator.

If you are unable to produce satisfactory photographic identification on demand to any crew member, your Check-In may be refused.

To start Web Check-In click here and enter your details at the bottom of the page.